{"id":9882,"date":"2026-04-01T17:51:24","date_gmt":"2026-04-01T10:51:24","guid":{"rendered":"https:\/\/nwartapedia.com\/?p=9882"},"modified":"2026-04-01T18:04:54","modified_gmt":"2026-04-01T11:04:54","slug":"survei-kepuasan-pelanggan-tunjukkan-peningkatan-layanan-perumda-air-minum-kota-kupang","status":"publish","type":"post","link":"https:\/\/nwartapedia.com\/index.php\/2026\/04\/01\/survei-kepuasan-pelanggan-tunjukkan-peningkatan-layanan-perumda-air-minum-kota-kupang\/","title":{"rendered":"Survei Kepuasan Pelanggan Tunjukkan Peningkatan Layanan Perumda Air Minum Kota Kupang"},"content":{"rendered":"

Kupang, nwartapedia.com<\/strong><\/span>\u00a0 \u2014\u00a0 Kinerja pelayanan Perumda Air Minum Kota Kupang menunjukkan tren positif berdasarkan hasil Survei Kepuasan Pelanggan (SKP) periode Juli\u2013Desember 2025.<\/span> Indeks Kepuasan Masyarakat (IKM) tercatat sebesar 82,54 atau berada pada kategori baik, meningkat dari periode sebelumnya yang berada di angka 77,27.<\/span><\/p>\n

Survei yang dilakukan secara berkala setiap enam bulan ini menilai sembilan unsur pelayanan, mulai dari persyaratan, prosedur, kecepatan layanan, kesesuaian tarif, hingga kualitas sarana dan prasarana.<\/span><\/p>\n

Direktur Perumda Air Minum Kota Kupang, Isidorus Lilijawa, mengapresiasi kinerja seluruh jajaran yang dinilai berhasil meningkatkan kualitas layanan. <\/span><\/p>\n

Meski demikian, ia mengakui masih terdapat sejumlah aspek yang perlu dibenahi.<\/span><\/p>\n

\u201cPeningkatan ini patut disyukuri, namun kami tetap berkomitmen memperbaiki kekurangan, khususnya pada aspek yang masih dinilai kurang baik,\u201d ujarnya pada Rabu (1\/4\/2026).<\/span><\/p>\n

Dari hasil survei, dua unsur memperoleh predikat sangat baik, empat unsur berada pada kategori baik, sementara tiga unsur lainnya masih perlu peningkatan, terutama dalam penanganan pengaduan dan kualitas sarana pendukung.<\/span><\/p>\n

Survei ini melibatkan 375 responden dari total 17.991 pelanggan dan dilaksanakan secara online sesuai pedoman Permen PANRB Nomor 14 Tahun 2017.<\/span><\/p>\n

Manajemen Perumda Air Minum Kota Kupang menegaskan hasil survei ini akan menjadi dasar evaluasi untuk terus meningkatkan kualitas layanan, sekaligus mendorong semangat pembenahan di era baru perusahaan demi kepuasan pelanggan yang lebih optimal. (MI)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Kupang, nwartapedia.com\u00a0 \u2014\u00a0 Kinerja pelayanan Perumda Air Minum Kota Kupang menunjukkan tren positif berdasarkan hasil Survei Kepuasan Pelanggan<\/p>\n","protected":false},"author":1,"featured_media":9886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[1172],"class_list":["post-9882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita-kota","tag-survei-kepuasan-pelanggan-tunjukkan-peningkatan-layanan-perumda-air-minum-kota-kupang"],"yoast_head":"\nSurvei Kepuasan Pelanggan Tunjukkan Peningkatan Layanan Perumda Air Minum Kota Kupang - Wartapedia - nwartapedia.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nwartapedia.com\/index.php\/2026\/04\/01\/survei-kepuasan-pelanggan-tunjukkan-peningkatan-layanan-perumda-air-minum-kota-kupang\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survei Kepuasan Pelanggan Tunjukkan Peningkatan Layanan Perumda Air Minum Kota Kupang - 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